vipfun Privacy Policy

Last Updated: May 2026  |  Effective Date: May 2026  |  Version 2.4

1. Introduction

vipfun ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all users of the vipfun online gaming platform ("you" or "the player"). This Privacy Policy describes how vipfun collects, uses, stores, shares, and protects personal information in connection with your use of the Platform, including all games, features, promotions, and support services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). It also reflects the data governance requirements applicable to online gaming operators under the regulatory framework of the Philippine Amusement and Gaming Corporation ("PAGCOR").

By registering an account on vipfun or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the vipfun Platform.

2. Data Controller

For the purposes of the Philippine Data Privacy Act, vipfun is the personal information controller in respect of the personal data collected through the Platform. Our designated Data Protection Officer ("DPO") is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws.

All data subject requests, privacy complaints, and inquiries regarding this Privacy Policy should be directed to the DPO using the contact details above.

3. Data We Collect

vipfun collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (to verify the 21+ age requirement under Philippine gaming regulations)
• Gender
• Nationality and country of residence
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)
• Username and account credentials (password stored in hashed form only)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

3.3 Financial & Transaction Data

• GCash or PayMaya/Maya account reference (partial, for transaction matching)
• Bank account details (bank name, account holder name) for bank transfer withdrawals
• Debit card details (card type, last four digits, expiry) where applicable
• Deposit and withdrawal history
• Account balance and transaction records

3.4 Gaming Activity Data

• Game session logs (games played, duration, stakes, outcomes)
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)
• Sports betting selections and history (where applicable)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and login history
• Cookies and similar tracking technologies (see Section 8)

3.6 Communications Data

• Records of live chat, email, and support ticket interactions
• Survey responses and feedback submissions
• Marketing communication preferences

4. How We Collect Data

vipfun collects personal data through the following means:

• Directly from you – when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey.
• Automatically – through cookies, server logs, and similar technologies when you access and use the Platform (see Section 8).
• From third parties – from identity verification service providers, payment processors (GCash, PayMaya/Maya, Philippine banks), fraud prevention services, and regulatory authorities where required by law.

5. Legal Basis for Processing

vipfun processes your personal data on the following legal bases under the Philippine Data Privacy Act:

6. How We Use Your Data

vipfun uses the personal data we collect for the following purposes:

• To create, verify, and manage your vipfun player account.
• To verify that you meet the minimum age requirement of 21 years as required under Philippine gaming regulations.
• To process deposits and withdrawals through approved Philippine payment methods including GCash, PayMaya/Maya, and local bank transfers.
• To detect and prevent fraud, money laundering, and other illegal activity in compliance with the Anti-Money Laundering Act of the Philippines.
• To provide customer support and respond to your inquiries, complaints, and data subject requests.
• To administer bonuses, promotions, and loyalty programmes in accordance with their applicable terms.
• To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing communications about vipfun promotions and new features, where you have given your consent to receive such communications.
• To analyse Platform usage and improve the vipfun gaming experience for Filipino players.
• To comply with our legal and regulatory obligations, including reporting to PAGCOR and the Anti-Money Laundering Council (AMLC).

7. Sharing Your Data

vipfun does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity verification providers – to confirm your identity and age in compliance with PAGCOR requirements.
• Payment processors – GCash, PayMaya/Maya, and Philippine banking partners, solely to process your deposits and withdrawals.
• Fraud prevention and security services – to protect the Platform and its players from fraudulent activity.
• IT infrastructure and cloud service providers – who host and maintain the vipfun Platform under strict data processing agreements.
• Regulatory and law enforcement authorities – including PAGCOR, the NPC, the AMLC, and other Philippine government agencies, where we are legally required to disclose information.
• Professional advisers – including lawyers, auditors, and accountants, where necessary for the operation of our business.

All third parties with whom vipfun shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

8. Cookies & Tracking Technologies

vipfun uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies – essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies – remember your preferences such as language settings and game display options to personalise your experience.
• Analytics cookies – collect anonymised data about how players use the Platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Marketing cookies – used to deliver relevant promotional content to you on the Platform, based on your gaming activity and preferences, where you have consented to this.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the vipfun Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

9. Data Security

vipfun implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Passwords stored exclusively in hashed and salted form – vipfun staff cannot view your password.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent security professionals.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While vipfun takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your vipfun login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10. Data Retention

vipfun retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained for legal or regulatory reasons beyond the standard period, it will be held in a restricted access environment and used only for the purpose that justifies its continued retention.

11. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by vipfun:

• Right to be informed – to know how your personal data is being collected and processed, which this Privacy Policy fulfils.
• Right to access – to request a copy of the personal data vipfun holds about you.
• Right to rectification – to request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking – to request deletion or blocking of your personal data where it is no longer necessary, or where processing is unlawful, subject to our legal retention obligations.
• Right to object – to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability – to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint – to file a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.
• Right to damages – to claim compensation for any damages suffered as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will acknowledge your request within 72 hours and respond fully within the timeframes prescribed by the NPC.

12. Children & Minors

If you are a parent or guardian and believe that a minor has registered on vipfun or provided personal data to us, please contact our support team immediately at [email protected] so that we can take prompt action.

13. Cross-Border Data Transfers

vipfun primarily stores and processes personal data within secure data centres. Where it is necessary to transfer personal data outside the Philippines – for example, to cloud infrastructure providers or international fraud prevention services – vipfun ensures that such transfers are conducted in accordance with the requirements of the Philippine Data Privacy Act, including the implementation of appropriate safeguards such as data processing agreements that impose equivalent data protection standards.

vipfun will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate contractual safeguards and, where required, obtaining your consent.

14. Third-Party Links

The vipfun Platform may contain references to third-party services such as payment processors. While vipfun takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party platforms. This Privacy Policy applies solely to data collected and processed by vipfun. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of vipfun.

15. Policy Updates

vipfun reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify registered players by email or via an in-platform notification, and we will update the "Last Updated" date at the top of this page.

Your continued use of the vipfun Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the Platform and may request account closure by contacting our support team.

16. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vipfun handles your personal data, please contact us through the following channels: