vipfun FAQ – We've Got
Answers for You

The minimum age to play on vipfun is 21 years old, in strict compliance with Philippine gaming regulations as set by PAGCOR. This applies to all players regardless of location. We verify age during the KYC process using a valid Philippine government-issued ID. Any account found to belong to a player under 21 will be immediately closed and any deposits returned.

vipfun accepts the following Philippine government-issued IDs for identity verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• PRC ID
• Voter's ID
• Postal ID

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). All documents are handled in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012.

On the vipfun login page, click the "Forgot Password?" link. Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team and they'll assist you in regaining access to your account securely.

You can update certain account details such as your contact number, address, and communication preferences directly from your Account Settings page after logging in. Changes to core identity information (full name, date of birth) require contacting our support team and submitting updated KYC documents, as these are tied to your verified identity on file.

The minimum deposit on vipfun is ₱100 for GCash and PayMaya/Maya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

GCash and PayMaya/Maya deposits are typically credited to your vipfun account instantly or within a few minutes. Bank transfers may take between 15 minutes to 2 hours during regular banking hours (Monday to Friday, 8AM–5PM). Transfers made outside banking hours or on weekends and Philippine public holidays may take until the next business day to reflect.

Withdrawal processing times at vipfun are as follows:

• GCash / PayMaya / Maya: 1–3 business hours after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
• Debit Card: 3–5 business days depending on your issuing bank

All withdrawals go through a security review before processing. First-time withdrawals may take slightly longer as our team completes a final verification check. The minimum withdrawal amount is ₱200.

Common reasons for withdrawal delays or declines include:

• KYC verification not yet completed or documents pending review
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeds your current verified limit
• Bank or e-wallet details on file do not match your registered account name
• Security review flagged unusual account activity

If your withdrawal has been pending for longer than expected, please contact our 24/7 live chat support team with your transaction reference number and we'll look into it right away.

vipfun does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees, particularly for inter-bank transfers. We recommend checking with your bank or GCash/Maya account for any applicable charges before initiating a transaction.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw winnings generated from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus winnings become withdrawable. Different games may contribute differently toward meeting the requirement — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the specific promotion's terms.

Yes! vipfun regularly runs special promotions tied to Philippine national holidays and events, including Independence Day (June 12), Pasko (Christmas), New Year, and major sporting events like PBA playoffs, NBA Finals, and international boxing matches featuring Filipino fighters. Keep an eye on the vipfun Casino page and check your registered email for exclusive promo notifications.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your Account Settings under the "Promotions" section. Once opted out, deposits will not automatically trigger bonus credits. You can re-enable bonus eligibility at any time from the same settings page.

Absolutely. vipfun is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The platform automatically adjusts to your screen size for a smooth experience whether you're playing on a budget Android phone in Cebu or the latest iPhone in Makati.

RTP stands for Return to Player — it's the percentage of all wagered money that a game is designed to pay back to players over a very large number of spins or rounds. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee of what you'll win in any single session. Higher RTP generally means better odds for the player over time. You can find the RTP for each game in its information or paytable section.

Yes. All games on vipfun use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are audited by independent testing laboratories to verify fairness and compliance with industry standards. vipfun is committed to transparent, fair gaming for every player on the platform.

Two-factor authentication adds an extra layer of security to your vipfun account. To enable it, go to Account Settings and select "Security." From there, you can activate 2FA using your registered Philippine mobile number — a one-time PIN will be sent via SMS each time you log in from a new device or location. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect unauthorised access to your vipfun account, take these steps immediately:

• Change your password right away via the Account Settings page
• Contact our 24/7 live chat support team to flag the issue and request a temporary account lock
• Review your recent transaction history for any unrecognised activity
• Check that your registered email and phone number have not been changed

Our security team will investigate and take appropriate action to protect your account and funds.

To self-exclude, log in to your vipfun account, go to Account Settings, and select "Responsible Gaming." Choose the Self-Exclusion option and select your preferred exclusion period (6 months, 1 year, 3 years, or permanent). Once confirmed, your account is blocked immediately and you will be removed from all marketing communications. Self-exclusion cannot be reversed before the chosen period ends. If you need urgent help, contact our 24/7 live chat support team directly.

The minimum age is 21 years old, as required by Philippine law. vipfun enforces this through mandatory KYC identity verification using a valid Philippine government-issued ID before any real-money gaming is permitted. Accounts found to belong to players under 21 are permanently closed and deposits are returned. We take underage gambling extremely seriously and have zero tolerance for violations of this policy.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. vipfun's 24/7 live chat support team is trained in responsible gaming and can help you set limits or initiate self-exclusion immediately.

Remember: "Gambling is addictive. Know when to stop." You are not alone, and taking the first step to seek help is a sign of strength. For more information on our responsible gaming programme, visit our Responsible Gaming page.